All major credit* and debit cards accepted

 

 *2% charge

Booking Conditions
 
1.    When a reservation is made, it means that someone else may be turned away for that

       room on that date.  We make a commitment to our guests when we reserve them a

       room. In return we require a commitment from our guests.  This is why a

        'Cancellation and Curtailment Policy' is deemed necessary  in clear and simple terms.
2.    All reservations must be secured by a 'cleared' cheque (ie. received at least 5 working

       days prior to arrival) of £30 per room. Alternatively credit or debit card details can be

       given authorising the deduction of £30 per room deposit if the reservation is cancelled

       or amended at short notice or in the event of a 'no-show'. (see Cancellation and

       Curtailment Policy).
3.    It is understood that Rockwood House is a totally non-smoking establishment.
4.    Advice of your Estimated Time of Arrival (ETA) will be required, otherwise it is

       assumed to be between 5.00pm and 7.00pm.  It is understood that the reserved room

       will be available for re-letting 1 hour after the agreed ETA has expired unless

        amended by telephone or otherwise prior to its expiry.

5.    We request that guests vacate rooms by 10.00am on the day of departure.

6.    It is understood that guests accept the Cancellation and Curtailment Policy at the

       time  of booking.

7.    We reserve the right to hold guests responsible for any damages including breakages

       and spillages over and above normal wear and tear.
 

Cancellation and Curtailment Policy
If the room can be re-let then:-
1.    Reservations cancelled more than 7 days prior to arrival will receive a full refund.
2.    Reservations cancelled less than 7 days prior to arrival will be charged for the first

       night’s accommodation.
3.    Reservations cancelled at less than 24 hours notice is non-refundable and 80% (in line

       with current ETC guidelines) of the whole amount of the planned stay is due.  In the

       case of a 1 night stay the whole amount will be due.

4.    Reservations curtailed during a stay may be charged the full length of reserved stay.

 

If the room is not re-let then:-

1.    Reservations cancelled more that 28 days prior to arrival will receive a full refund.

2.    Reservations cancelled less than 28 days prior to arrival will be charged 80% of the

       whole amount.

 

 

 

**offer applies to double/twin room rates only

Family room available. Reduced rates for children