We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 5.00pm to 7.00pm (17:00 to 19:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.
Please note the cancellation policy before committing to a reservation.
A deposit of £30 per night per room is taken and is non-refundable.
Any booking cancelled 7 or more days prior to start date, no extra charge.
Any booking cancelled up to 7 days before start date incurs a charge for the first night.
A cancellation less than 24 hours before start date or a no show incurs a full charge of the booking.
Damage and Breakages
You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.
You have full responsibility of keys for the duration of your stay. Lost keys will be charged at £10.00 per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Payment is due on the morning of departure and we accept the following charge, credit and debit cards;American Express, Debit MasterCard, Delta, Electron, JCB, Maestro, MasterCard, PIN Train, UK Maestro and Visa, as well as personal and business cheques and cash.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking is NOT permitted anywhere within the house.
Sorry, we do not accept pets.
Rockwood House Guest House reserve the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.
We reserve the right to amend these terms and conditions at any time.